Legal notice and conditions of use

This text regulates the terms of use and browsing through this website, as well as its different sub-websites (hereinafter referred to as the “Website”), owned by Akampao Movment S.L.

Access to and/or use of the Website implies express and unreserved acceptance of these terms, which we ask you to read carefully. If you do not agree with the terms of use, do not access or use this website. The owner reserves the right to make any modifications to the website, or to amend these general terms and conditions, as well as the terms of access and/or use, at any time and without prior notice. The user’s access after any modification implies acceptance of the changes made.

1. Ownership of the Website and mandatory conditions of use

1.1 Ownership

Akampao Movment S.L. (hereinafter “Kampaoh”) is the owner of the domain, with its address at Alcalá de Guadaíra (Seville), Calle Red Cinco, 49 – Polígono Industrial La Red, C.P. 41500, with CIF B90309212, registered in the Commercial Registry of Seville, Volume 6364, Folio 219, Sheet SE-112736. If you wish to contact us, you can do so through the following email address:

1.2 Mandatory Terms of Use

The use of the services that can be accessed through the Website or other web pages redirected to said Website (as well as, if applicable, the social media profiles owned by Kampaoh) is subject to this legal notice and terms of use of the Website (hereinafter, the “Terms of Use”). Consequently, the use of the Website (as well as, if applicable, the social media profiles owned by Kampaoh), its contents – understood as any content including but not limited to: texts, graphics, designs, drawings, audiovisual content, code, software, photographs, videos, sounds, music, databases, images, expressions, and information, as well as any other creation protected by national laws and international treaties on intellectual and industrial property accessible through the Website – (hereinafter, the “Contents”) and its services (hereinafter, the “Services”) is subject to these Terms of Use.

Access to and/or use of the Website grants the condition of user (hereinafter, the “User”) and implies express and unreserved acceptance of these terms, which we ask you to read carefully. If you do not agree with the terms of use, do not access or use this website. Akampao Movment S.L., the owner of the Website, also reserves the right to make any modifications to the Website or to these general terms and conditions, as well as the conditions of access and/or use, at any time and without prior notice. User access after any modification implies acceptance of the changes made.

Certain services, contents, or tools offered through the Website (or through social media profiles) may be subject to specific conditions.

2. Access to the Website and Use

2.1 Proper Use. Prohibition of Use by Minors Without Permission

Access to the Contents and the use of the Website (and, where applicable, the social media profiles owned by Kampaoh) is generally free. If access to or enjoyment of certain contents or services required compensation, the User would be informed.

The user accesses the website at their own exclusive responsibility. Generally, to access and use the Website, you must be over 18 years of age. If you are a minor, to use this website and access its contents, you must have the consent of your parents, guardians, or legal representatives.

Kampaoh is not responsible for any damages or harm that may arise from the use of the information on this website, nor for any damages or economic losses that, directly or indirectly, may cause economic, material, or data damage, caused by the use of such information.

The User agrees to make proper use of the contents and services that Kampaoh offers or may offer through the Website, in accordance with the law, these Terms of Use, the specific conditions that may apply to certain Services, and other notices, regulations of use, and instructions made known to them.

Without limitation, the user agrees not to use them to engage in illegal activities, unlawful actions, or activities contrary to good faith and public order, as well as morality and generally accepted good customs or to induce, incite or promote such activities; to disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or that in any way, is contrary to, disparages, or undermines the fundamental rights or public liberties recognized constitutionally, in international treaties and other applicable legislation; to induce or possibly induce an unacceptable state of anxiety or fear; to induce or incite involvement in dangerous, risky, or harmful practices for physical and/or psychological health; to be contrary to honor, personal and family privacy or the image of individuals; to constitute illegal, misleading or unfair advertising, or generally, to constitute unfair competition; to undermine the credit of Kampaoh or third parties; to cause damage to the physical and logical systems of Kampaoh, its suppliers, or third parties, to introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage or cause difficulties in the normal operation of the Website; to attempt to access and, where applicable, use the email accounts of other users and modify or manipulate their messages.

Kampaoh reserves the right to remove any comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, that threaten public order or safety, or that, in their opinion, are not suitable for publication. In any case, Kampaoh will not be responsible for the opinions expressed by users through forums, chats, or other participation tools that may be established.

If the user becomes aware of any unlawful, illegal content, contrary to the law, or that could constitute an infringement of intellectual and/or industrial property rights, we request that they notify Kampaoh through the email info@kampaoh.com.

If the user sends any information to Kampaoh, they declare and guarantee that they send it freely and that such information does not infringe any intellectual property, industrial, trade secret, or any other rights and that it is not confidential nor harmful to third parties. The User will be responsible for providing truthful and lawful information.

2.2 Links

The inclusion of links to access third-party platforms and social networks such as Facebook, Twitter, Instagram, LinkedIn, etc. aims to facilitate user access to the different channels that Kampaoh may maintain on them, without establishing these applications implying any relationship between Kampaoh and the owner, manufacturer, or distributor of the platform in question nor the acceptance and/or approval by Kampaoh of its contents or services. The User expressly acknowledges that by accessing platforms different from the Website, they enter an environment not controlled by Kampaoh, and therefore, cannot hold Kampaoh responsible for such access. Kampaoh does not assume responsibility for the configuration of such platforms or social networks nor for the contents or services the user may access through them. The information that the user provides to these platforms will be under their own responsibility, without Kampaoh intervening in such a process. Likewise, Kampaoh reserves the right not to follow users who start following their social profile.

Given the impossibility of controlling the contents, information, or services offered by other websites that can be accessed through links made available on our website, Kampaoh is exempt from any responsibility for any damages that may arise from the use of external websites or their contents by the user.

Hyperlinks on external websites that allow access to the Kampaoh website will not imply any commercial or business relationship with the owner of the website where the hyperlink is established, nor the acceptance by Kampaoh of any contents or services. Kampaoh does not authorize the establishment of a link to the website from pages containing illicit, degrading, obscene content and/or contravening the laws, public order, or generally accepted social norms. The user who wishes to introduce links to the Kampaoh portal from other websites or social media profiles must ensure that such a link only connects to the homepage, without reproducing it in any way. Frames or framings that surround the portal or make its viewing occur through different internet addresses or jointly with external contents, nor making false, inaccurate, or incorrect statements or indications about the Website (or, if applicable, about Kampaoh’s social media profiles) nor, in particular, stating or implying that Kampaoh has authorized the link or that it has supervised or assumed in any way the contents or services offered or made available on the website, social network, or platform where the link is established. In any case, the website or social media profile in which the link to the Website is established will not contain information or content that is illicit, contrary to morality and generally accepted good customs and public order, contrary to any rights of third parties, including intellectual and industrial property rights and/or the right to honor, personal or family privacy or one’s own image or any other right, nor contrary to the regulations governing the protection of personal data; also, the owner of the website or social media profile where the link to the Website or Kampaoh’s social media profiles is established may not profit, either directly or indirectly, from the inclusion of links to the Website or Kampaoh’s social media profiles.

The User expressly agrees to immediately inform Kampaoh if they become aware that the activities carried out on third-party websites, platforms, or social networks linked from the Website are illegal or contravene morality and/or public order.

3. Propiedad Intelectual

Kampaoh es titular, o cuenta con las licencias correspondientes en su caso, sobre los derechos de explotación de propiedad intelectual e industrial del sitio web, incluyendo todos los contenidos ofrecidos en el mismo (a título enunciativo, no limitativo: imágenes, sonido, audio, vídeo, software o textos; marcas o logotipos, combinaciones de colores, estructura y diseño, selección de materiales usados, acceso y uso, etc.). El acceso y/o utilización del Sitio Web por parte del Usuario no implicará en ningún caso la renuncia, transmisión, licencia o cesión total o parcial de los anteriores derechos por parte de Kampaoh.

Quedan reservados todos los derechos de propiedad intelectual e industrial sobre los contenidos del sitio web y en particular quedan expresamente prohibidas la reproducción, la distribución y la comunicación pública, incluida su modalidad de puesta a disposición, de la totalidad o parte de los contenidos de esta página web, con fines comerciales, en cualquier soporte y por cualquier medio técnico, sin la autorización previa y por escrito de Kampaoh. El Usuario se compromete a respetar los derechos de Propiedad Intelectual e Industrial titularidad de Kampaoh. Podrá visualizar los elementos del portal e imprimirlos, copiarlos y almacenarlos en el disco duro de su ordenador o en cualquier otro soporte físico siempre y cuando sea, única y exclusivamente, para su uso personal y privado y, en ningún caso, con ánimo de lucro. El Usuario deberá abstenerse de suprimir, alterar o manipular indicaciones de copyright u otros elementos que sirvan para identificar a los titulares de derechos, así como cualquier dispositivo de protección o sistema de seguridad que estuviera instalado en el Sitio Web de Kampaoh (y, en su caso, sobre los correspondientes perfiles en redes sociales gestionados por Kampaoh).

Las referencias a marcas o nombres comerciales u otros signos distintivos, ya sean de Kampaoh o de terceros, llevan implícita la prohibición de su uso sin el consentimiento de su legítimo titular.

4. Funcionamiento del sitio web y seguridad

Kampaoh no garantiza la disponibilidad y continuidad del funcionamiento del sitio web. Asimismo, no será en ningún caso responsable por cualesquiera daños y perjuicios que puedan derivarse de la interrupción en el funcionamiento de la Plataforma o fallos informáticos, averías, desconexiones, retrasos o bloqueos causados por deficiencias o sobrecargas en torno a los sistemas o mecanismos que permiten su funcionamiento, la falta de idoneidad del sitio web para las necesidades específicas de los usuarios, así como otros daños que pudieran ser causados por terceras personas mediante intromisiones no autorizadas ajenas al control de Kampaoh.

Si bien Kampaoh adopta diversas medidas de seguridad en su sitio web, no obstante, los sistemas informáticos no son infalibles, y no se garantiza la ausencia de virus ni de otros elementos en el sitio web introducidos por terceros ajenos a Kampaoh y que puedan producir alteraciones en los sistemas físicos o lógicos de los usuarios o en los documentos, archivos y ficheros almacenados en sus sistemas. Kampaoh no será en ningún caso responsable de los daños y perjuicios que pudieran derivarse de usos no autorizados.

Kampaoh se reserva el derecho a suspender sin previo aviso el acceso a los usuarios que, a su juicio, incumplan las normas de utilización del sitio web y a ejercer las medidas legales que correspondan, sin que por ello se genere derecho alguno a indemnización en favor del usuario que pudiera verse afectado directa o indirectamente.

5. Privacy and data protection policy

Visiting the Website and browsing its different sections does not require you to provide any personal data or register as a user. However, certain services may require users to register by providing certain personal data. Also, please be aware that cookies may be installed on your access device as per our Cookie Policy.

5.1 Summary of Privacy Policy and Data Protection

Below is a summary of how your personal data will be processed. However, we urge you to carefully read the rest of our privacy policy and data protection section (5.2 Privacy Policy).

Data Controller: AKAMPAO MOVMENT S.L., located at Alcalá de Guadaíra (Seville) Calle Red Cinco, 49 – Polígono Industrial La Red, C.P. 41500, with CIF B90309212
Purpose of Processing: Website management; Management and administration of online reservations and requested services; Communications and customer service; Handling and resolving complaints, claims, and inquiries; Registered User Management; Social media management; Processing of browsing data according to the Cookie Policy.
Data Recipients: Companies owned by Akampao Movment S.L. and, in compliance with legal obligations, to law enforcement, Judges and Courts, and other entities or public administrations as determined by law.
Data Retention Period: Data will be retained as long as necessary to fulfill the purpose for which it was collected and as long as liabilities may arise in relation to that data.
User Rights: You can contact Akampao Movment S.L. to request the exercise of your rights, which may include access to personal data, rectification of inaccurate data, request for deletion when data is no longer necessary, request for restriction of processing, data portability, right to object, or withdrawal of consent, at the following postal address: Alcalá de Guadaíra (Seville) Calle Red Cinco, 49 – Polígono Industrial La Red, C.P. 41500. You can also exercise your rights by sending an email to the following address: [contact email].

Additional Information: Please carefully read the detailed information on our Privacy Policy.

5.2 Privacy Policy

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights, and other applicable regulations, the data you voluntarily provide will be processed by Akampao Movment S.L., thus, the following privacy policy and data protection information is provided. Accessing and/or using this website of Kampaoh implies acceptance of the privacy policy, which we ask you to read carefully, as well as our cookie policy, which you can consult at the following link: Cookie Policy. If you do not agree with the terms, please do not access or use this Website.

5.2.1 Data Controller

The data controller is Akampao Movment S.L. (hereinafter “Kampaoh”), also the owner of the Website, located at Alcalá de Guadaíra (Seville) Calle Red Cinco, 49 – Polígono Industrial La Red, C.P. 41500, with CIF B90309212. For any questions related to data protection processed by Kampaoh, you can contact us by sending an email to the following address: protecciondedatos@kampaoh.com.

5.2.2 Data and Information We Collect

The processing of personal data (identifying and contact information) that you may have provided aims to fulfill your request to provide the information you request and to manage your reservation request. We will ask for at least your name and email address. Additionally, depending on the reservation you make, we may ask for your address, phone number, payment details, date of birth, location, names of the people who will enjoy the services with you, as well as any special preferences or needs you may have in relation to your reservation. In cases where expressly indicated, voice and/or image may be recorded, and the telephone and/or video conversation may be retained to substantiate the contractual relationship and maintain service quality. To identify you in case of reservation or when online check-in is possible, we may also ask for your identification document information (passport, National Identity Document, or similar) as well as a driver’s license.

If you contact us or the accommodation or service provider through us, via customer service or otherwise (chatbot, social networks, etc.), we will collect information you provide in those communications to process the request or resolve the issue you raise. Also, when you contact us to provide your opinion. If you write a comment to share your experience on our Website, we will collect the information you include along with the name you display and your photo if you include one. If you participate in contests, promotions, or referral programs, you will also provide us with data that we will process for the indicated purpose.

If you provide us with third-party data because the reservation is for use by others in addition to or instead of yourself, it is your responsibility, when providing such data, to ensure that the data subjects have consented to providing us with their data and have understood and accepted our privacy policy.

When using the Website, we may automatically collect data related to your use of the Website, such as your IP address, unique device identifiers, your location, your time zone, as well as other data collected through cookies, as stated in the Cookie Policy. Please refer to our Cookie Policy published on the Website for more information.

We may also receive information through our partners and suppliers, which we will combine with the data you have provided us or will provide us for the administration and management of your reservation.

To manage accounting, fulfill our obligations with partner campings and other service providers, and correctly manage payments and refunds, we may have information about the payment made by the customer who has processed a reservation through the Website: the date and time of the payment, country, currency used, amount paid, and an identifier associated with the User that allows their identification.

If you do not fill out the questions marked with an asterisk, Kampaoh will not be able to accept and manage the service or inquiry made.

5.2.3 Purposes of Processing

The data provided as indicated in the previous section will be processed by Kampaoh for the following purposes:

  • Manage and administer your online reservation with partner campings and other service providers.
  • In general, communicate with you via email, phone, chatbot, text messages, or any other means you have provided to respond to and manage requests you make, and handle issues related to the reservation for its proper enjoyment.
  • Provide customer service.
  • If you create an account or profile on our Website, we will use the data you provide to manage that user and its settings.
  • Manage the collection of amounts corresponding to reservation cancellations outside the periods that may have been enabled for this purpose, or send warnings and notices if we become aware of improper conduct.
  • Assist in the management of the stay or service provided by partner campings or other service providers.
  • Communicate, if necessary, with public authorities, providing the relevant data as legally required or by judicial demand.
  • Manage and respond to potential complaints and claims you may submit.
  • Substantiate the legal relationship between the parties and the services and details of the reservations made.
  • Calls or video calls that may be recorded will be for quality control and training purposes, as well as for resolving complaints, legal claims, and fraud detection.
  • Offer products and services, if authorized.
  • Conduct market studies or understand User opinions for quality and service improvement purposes.

5.2.4 Legal Basis

The legal basis for processing the data obtained through the Website, as well as those provided through a form, is the establishment of a legal relationship and, in the case of sending commercial communications, consent.

Regarding the data that Kampaoh may process through social networks, the legal basis will be your consent, manifested by interacting with us through social networks. The legal basis will be the execution of the contractual relationship regarding initiatives, contests, or promotions.

You should note that the information you publish or disclose through social networks becomes public information that will be available to other users in general. Therefore, we recommend that you take special care when disclosing personal information on these sites. The collection of such data and information is governed by the privacy policies of the respective social networks, which we recommend you review.

The legal basis for interacting with Kampaoh through WhatsApp will be your consent, freely given by using the social network and establishing a legal relationship.

5.2.5 Retention Periods

We will retain the information you have provided during the legally established periods and according to the criteria and periods detailed below.

Regarding the information you have provided through the Website when registering as a User, it will remain in our databases as long as you do not request the deletion of your data. If you request deletion, we will block it in our databases, making such information exclusively available to Courts or other competent Public Administrations under current regulations and, in particular, to data protection authorities, in case of potential liability claims, and to respond to potential claims against Kampaoh. The information will be blocked for a maximum period of 5 years from the date of deregistration as a User.

The information provided and accessed by Kampaoh regarding transactions or payments, as well as the contracted services, will be retained for a maximum period of 6 years from the date of deregistration as a registered User or, if not deregistered, from the moment of the transaction or the end of the service.

The information published on Kampaoh’s social profiles will remain as long as you do not decide to delete it.

The information regarding acceptance or consent will be retained as long as you are a Registered User of the Website and will be blocked for 5 years from the moment you deregister as a registered user or the legal relationship ends, to substantiate compliance with legal obligations to Data Protection Authorities.

If you transfer exploitation rights over content, which you own, to Kampaoh, it may retain the information that allows it to substantiate being the legitimate assignee of those rights until they become public domain.

5.2.6 Data Shared with Third Parties

In certain circumstances, your personal data may be shared with third parties, such as: the partner camping or service provider related to the reservation made, regarding your identifying and contact data, the payments made, the names of other people who will stay or subscribe to the service, as well as other preferences or information you have provided when making the reservation; customer service, marketing services; external service providers for managing the services offered or inquiries made; competent authorities and judges and courts in case of legal obligation; where applicable, other companies owned by Kampaoh.

In cases where your data is transferred to external service providers, if the countries where they are located do not have laws that provide the same level of protection as established in the European Economic Area, we establish with such providers Standard Contractual Clauses approved by the European Commission, examining the countries to which the data may be transferred and imposing specific technical and organizational security measures to ensure compliance with European data privacy and protection regulations.

5.2.7 Your Data Protection Rights and How to Exercise Them

You can exercise your data protection rights with Akampao Movment S.L. at the postal address Alcalá de Guadaíra (Seville) Calle Red Cinco, 49 – Polígono Industrial La Red, C.P. 41500, by sending an email to the following address: protecciondedatos@kampaoh.com.

You can exercise the legally recognized rights, detailed below:

  • Right of Access: The right of access provides interested parties with a copy of the personal data held, the purpose for which it was collected, the identity of the data recipients, the intended retention periods, the criteria used to determine it, the existence of the right to request the rectification or deletion of personal data as well as the restriction or objection to its processing, the right to lodge a complaint with the Spanish Data Protection Agency, and if the data was not obtained from the interested party, any available information about its origin. The right to obtain a copy of the data must not adversely affect the rights and freedoms of other interested parties.
  • Right to Rectification: The right to rectification involves modifying the inaccurate or incomplete data of the interested parties according to the purposes of the processing. The interested party must indicate in the request which data refers to and the correction to be made, providing, when necessary, documentation justifying the inaccuracy or incompleteness of the data to be processed.
  • Right to Deletion: The right to deletion removes the data of the interested parties when they express their refusal to process it, and no legal basis prevents it, or the data is no longer necessary for the purposes for which it was collected, or the consent given is withdrawn, and there is no other legal basis that legitimizes the processing, or it is unlawful. If the deletion results from the exercise of the right to object to the processing of data for marketing purposes, the interested party’s identifying data may be retained to prevent future processing.
  • Right to Object: In the right to object, when interested parties express their refusal to process their personal data to the controller, the controller will stop processing it, provided there is no legal obligation that prevents it. When the processing is based on a public interest mission or the controller’s legitimate interest, upon a request to exercise the right to object, the controller will cease processing the data unless there are compelling legitimate grounds that override the interests, rights, and freedoms of the interested party or are necessary for the formulation, exercise, or defense of legal claims. If the interested party objects to processing for direct marketing purposes, the personal data will no longer be processed for these purposes.
  • Right to Data Portability: In the right to data portability, if the processing is carried out by automated means and is based on consent or is performed under a contract, the interested parties can request to receive a copy of their personal data in a structured, commonly used, and machine-readable format. They also have the right to request the data to be transmitted directly to a new controller, whose identity must be communicated when technically possible.
  • Right to Restrict Processing: In the right to restrict processing, the interested parties can request the suspension of the processing of their data to contest its accuracy while the controller performs the necessary verifications or in case the processing is based on the controller’s legitimate interest or compliance with a public interest mission, while verifying whether these grounds override the interested party’s interests, rights, and freedoms. The interested party can also request data retention if they consider the processing is unlawful and, instead of deletion, request the restriction of processing, or if the controller no longer needs the data for the purposes for which it was collected, but the interested party needs them for the formulation, exercise, or defense of legal claims. The fact that the interested party’s data processing is limited must be clearly indicated in the controller’s systems.

If the request is not processed, the controller will inform you, without delay and at the latest within one month of receipt, of the reasons for the non-action and the possibility of filing a complaint with the Spanish Data Protection Agency and exercising the remaining legal actions.

6. Cookies policy

To improve and optimize the User experience, we use cookies in various situations on our website. A cookie is a small file that the website places in your computer or mobile device’s browser. These cookies store information about the content you view and interact with to remember your preferences and settings or analyze your use of online services. You can find more details in the document published on the Website regarding the Cookie Policy.

7. Partial nullity, applicable legislation and jurisdiction

If any of the provisions or sections of these terms of use are declared null and void, in whole or in part, such nullity will not affect the validity of the remaining provisions, which will remain in force.

This legal notice is governed by Spanish law. For any dispute that may arise regarding the interpretation and fulfillment of what is stated herein, the competent Courts and Tribunals will be those provided by the applicable legal regulations on consumer matters.

For other cases, in which you do not act as a consumer and the applicable law allows it, the Courts and Tribunals of the city of Seville will be competent.

Pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, Akampao Movment S.L. informs you that, in case of dispute, Users residing in the European Union may access the “Online Dispute Resolution Platform” developed by the European Commission, in order to try to resolve any dispute arising from the provision of services by Akampao Movment S.L. out of court.

To access the “Online Dispute Resolution Platform,” you can do so through the following link: http://ec.europa.eu/consumer/odr/.

In any case, Akampao Movment S.L. informs the user that it has Complaint Forms through which you can file any complaint or claim regarding the services provided by Akampao Movment S.L.

Febrero 15, de 2022

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